All items are gently pre-loved and quality-checked by our team. Some may still have tags and have never been worn, while others are gently worn and in excellent condition.

Because selling your clothes shouldn’t feel like a full-time job!
No endless listings, buyer messages, or post office runs — and let’s be honest, who has time for the time-wasters?!

We’re way easier than consignment. Forget the drop-offs, store appointments, and chasing up unsold pieces.

Just snap, send, and get paid.
It’s the simplest way to clear your wardrobe, refresh your style, and give your clothes a happy second life.

Send us a message — we’re happy to provide measurements or extra photos to help you feel confident before purchasing.

• We don’t offer exchanges, refunds, or returns for change of mind (including fit or style preferences).
  
• Refunds/credits are only issued if an item is damaged or incorrectly listed.
  
• You must contact us within 10 days of delivery to request a return. Approved returns will be issued as a store credit (gift voucher), valid for 12 months.

Return postage is the customer’s responsibility, and items must be in the same condition you received them.

Email us at contact@luxeloop.co.nz with details. We’ll work with you to arrange a return/refund as quickly as possible.

Shipping Costs:
Standard NZ Delivery: $7.00
Rural Delivery: $10
Combined Shipping (if 2 or more items purchased) = $0
Orders over $100: Free Standard delivery; $7.00 rural

Processing Times:
Orders are usually processed within 2-5 business days.
Delivery: Standard 5-7 business days to receive order.

We accept high-quality, stylish, and freshly launderedclean pieces in excellent condition, including:

• Quality wardrobe staples from recognised, established brands such as Aje, Calvin Klein, Ruby, Among The Brave, Federation, Country Road, Trelise Cooper, Augustine, Michael Kors and more.
• High-street labels with low re-sale value such as Cotton on, Just Jeans, Dotti and Glassons are only excepted if they are current, stylish and in excellent condition.
• Quality shoes, handbags, and jewellery (excluding earrings).
  
• Sizes 6–14+.

• We don't accept Fast Fashion, i.e., Anko, Shein or Temu clothing. High-street labels with low re-sale value such as Cotton on, Just Jeans, Dotti and Glassons are only excepted if they are current, stylish and in excellent condition.
• We don't accept damaged or heavily worn items (holes, stains, broken zips, pilling, stretched fabric, or odours).
  
• We don't accept men’s clothing, ball gowns, traditional attire, or low-quality/unbranded jewellery.
  

Unaccepted items won’t be returned unless you’ve requested this in advance.

You’ll receive 30% of the agreed resale price, paid upfront once your items are approved. No waiting for them to sell.

1. Contact us via email/socials — we’ll send you a digital contract, T&Cs, and instructions.
   
2. Submit photos (4+ per garment) — we’ll confirm your payout amount.
3. Send items — post them in a tracked courier bag/box with the Digital Contract.

• Final quality check completed.
  
• Payout is transferred directly to your bank account.
  
• Item becomes LuxeLoop inventory for resale.

Yes, you can opt to receive your earnings as store credit to spend with LuxeLoop.

You can choose for them to be:

• Donated, or
  
• Returned to you (postage at your cost).

• Unsold items are donated, repurposed, or upcycled.
  
• Our Zero-Waste Wardrobe initiative allows customers to return worn-out clothes for recycling.

Give clothing a second life by joining the sustainable circular fashion movement. 

• NZ sends 220,000 tonnes of textiles to landfill annually which is approximately 44kg per person per year.
• Textile waste is the second highest polluter in the world next to oil.